Reference

How aace365 Handles Your Personal Information

This Privacy Policy sets out exactly what data aace365 collects when you open an account, make a deposit through bKash, Nagad or Rocket, and use the platform — and how we protect it.

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct or remove data tied to your account — or if you have a question about how a bKash, Nagad or Rocket transaction was recorded — our support team handles privacy requests directly. Responses follow a clear queue; complex data requests may take longer than routine account queries, and we will keep you updated on progress.

Live Chat Support Start a live chat session from the account menu. Share your registered contact and the nature of your data request. Our team will confirm receipt and next steps.

Email Privacy Request Send a written data request to our support email. Include your account details and specify whether you want access, correction or deletion of stored information.

In-App Help Centre Open the Help Centre inside the aace365 app or browser session. The privacy category routes your query directly to the team that handles data and account security issues.

Data We Collect and Why We Use It

aace365 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the information you provide directly — your name, contact details and wallet identifiers linked to bKash, Nagad or Rocket. When you deposit or withdraw, the transaction reference generated by your wallet is logged against your account for verification and

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dispute resolution. We also collect device signals: your browser type, operating system, screen resolution and IP address. These let us serve the right version of the platform to your Android or iOS device and detect unusual login activity. Session data — pages visited, time spent, games
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opened — helps us understand how the platform is used so we can improve it. We do not sell your personal data to third parties for their own marketing. Data shared with payment processors like bKash, Nagad and Rocket is limited strictly to what those processors
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need to complete your transaction. Retention periods vary by data type: account credentials are held while your account is active; transaction records are kept for the period required by our operating obligations. You may request a copy of your stored data or ask us to delete
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information that is no longer needed by contacting support through the channels on this page. Eligibility to use the platform, and the data rights that apply to you, depend on your local law and region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Security at the account level is not an afterthought. Every login session is verified through a one-time PIN sent to your registered number, and payment data from bKash, Nagad or Rocket passes over encrypted connections so wallet credentials are never exposed in plain text. Cookies and similar tracking tools are used only for session continuity and platform improvement — not for third-party profiling. You can manage cookie preferences through your browser settings at any time.

Encrypted Payment Data Wallet references from bKash, Nagad and Rocket are stored in encrypted form. Raw wallet credentials are never logged or accessible to support staff during a standard account query.

OTP Account Verification Every new login from an unrecognised device triggers an OTP check to your registered number, reducing the risk of unauthorised access to your account and transaction history.

Cookie Transparency We use session cookies to keep you logged in across pages and analytics cookies to measure platform usage. No third-party advertising cookies are placed without your prior agreement.

Data Retention and Deletion Active account data is held for the life of your account. Once an account is closed, personal data is deleted or anonymised within the period required by our operational obligations.

Common Questions About Your Privacy on aace365

These are the questions we hear most often about how aace365 handles personal data, payment records and account security. If your question is not answered here, reach us through live chat or the Help Centre.

We collect the details you submit at registration — name, contact number and email — along with device identifiers and the wallet references generated when you transact via bKash, Nagad or Rocket.

Transaction references are logged for verification, but raw wallet credentials are encrypted and not visible in plain text to support staff. Payment processors handle the direct wallet authentication on their own secure infrastructure.

Yes. Submit a data access request through live chat or our support email with your account details. We will compile and send the relevant records within a reasonable timeframe, subject to your local legal rights.

Contact support via live chat or email, specify that you want data deletion, and confirm your account identity. Deletion is processed after account closure, with some records retained only as long as our operational obligations require.

We share data only where necessary — with payment processors like bKash, Nagad and Rocket to complete transactions, and with service providers who operate under confidentiality obligations. We do not sell your data for third-party marketing.

Session cookies keep your login active across pages. Analytics cookies measure usage patterns to improve the platform. You can disable non-essential cookies through your browser settings; this may affect session continuity on some devices.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoCrash Zap InfoAace365 Banking

How aace365 Handles Your Personal Information

Reach Us About Your Privacy Rights

How We Protect and Manage Your Account Data

Common Questions About Your Privacy on aace365

01 What personal data does aace365 collect when I open an account?

02 Is my bKash or Nagad wallet number stored on the platform?

03 Can I request a copy of all the data aace365 holds about me?

04 How do I ask aace365 to delete my personal data?

05 Does aace365 share my data with third parties?

06 How does aace365 use cookies, and can I turn them off?

Privacy Policy

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