Reference

What You Agree to When You Use aace365

These terms set out the rules that apply when you open an account, make deposits through bKash, Nagad, or Rocket, and access the lobby.

Applies to all account activityCovers bKash, Nagad, Rocket depositsEligibility depends on local lawUpdated terms take effect on noticeContact support if anything is unclear

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TERMS CONTACT PATHS

Reach Us About Any Terms Question

If a clause is unclear, your account has been actioned under a rule you did not expect, or you want to raise a formal dispute about a transaction made via bKash, Nagad, or Rocket, our support team handles terms-related queries directly. Do not leave it unresolved — contact us through the channels below and we will walk through the relevant clause with you.

HOW WE APPLY THE RULES

Account Security, Data and Your Rights Under These Terms

These terms are not just a legal formality — they define how your account data is held, how we verify your identity before processing withdrawals, and what recourse you have if something goes wrong. We keep these commitments consistent across every account, whether you deposit via bKash or Rocket.

Account Verification

Before any withdrawal is processed, we confirm your identity against the mobile wallet you registered with — bKash, Nagad, or Rocket. This step protects your funds and your account from unauthorised access.

Data Retention

Your account data is retained for the period required under applicable rules. You may request details of what we hold by contacting support with your registered mobile number and account ID.

Account Security Practices

We use SSL encryption across all account pages and wallet transaction screens. Never share your login PIN or OTP with anyone — our support team will never ask for it in a chat or email.

Requesting Changes or Corrections

If your account details are incorrect — name, mobile number tied to bKash or Nagad, or email — raise a correction request through live chat with supporting documentation. We process verified correction requests within our standard review window.

How These Terms Apply to Your Account

aace365 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on aace365, you enter into an agreement governed by these terms. They cover everything from how you fund your wallet using bKash, Nagad, or Rocket to how your account is verified, suspended, or closed. Jurisdiction matters here — access to the

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platform and specific features depends on your local law and whether your location falls within a supported region. We do not extend services where local regulations prohibit online gaming activity. You are responsible for checking your own eligibility before depositing. Any funds loaded via Rocket, Nagad,
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or bKash are held in your account wallet and are subject to the withdrawal conditions set out in the relevant section of these terms. We may update these terms at any time, and continued use of the platform after a change is posted counts as acceptance.
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Where a conflict exists between a promotional condition and these general terms, the promotional condition applies to that specific situation. If you are ever unsure how a rule applies to your account, our support team is the right place to start — not a third-party forum
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or social channel.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About aace365 Terms and Conditions

These are the terms questions we get asked most often. Each answer points to the specific part of the agreement that applies so you can find the relevant clause quickly rather than reading the full document each time.

Access and eligibility depend on your local law and supported region. Players in Dhaka and elsewhere should confirm that online gaming is permitted under local regulations before opening an account or depositing.

Funds held in your account wallet at the time of suspension remain subject to the terms governing that action. Contact support with your transaction reference to understand the status of any pending balance.

We post updates to these terms and consider continued use of the platform as acceptance. For material changes we aim to provide notice through your registered account — check your account inbox and the terms page regularly.

Raise a formal dispute through live chat or email support. Include your registered mobile number, the relevant bKash, Nagad, or Rocket transaction reference, and the specific clause or decision you are questioning.

Using multiple accounts, attempting to exploit system errors, or providing false identity details during verification are examples of actions that breach these terms and may result in account closure and wallet review.

The current version of the terms is always published on this page. The effective date is shown at the top of the document — if you do not see it, contact support and we will confirm the version in effect on your account.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoAbout Us InfoAace365 Glossary InfoLegal

What You Agree to When You Use aace365

Reach Us About Any Terms Question

Account Security, Data and Your Rights Under These Terms

Common Questions About aace365 Terms and Conditions

01 Do these terms apply differently depending on where I am in Bangladesh?

02 What happens to my bKash or Nagad deposit if my account is suspended?

03 Can aace365 change these terms without telling me first?

04 How do I formally dispute a transaction or account decision under these terms?

05 Are there any activities that would breach these terms and risk my account?

06 Where do I find the current version of the terms and when was it last updated?

Terms & Conditions

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